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Technology Questions - Who to call for what

 

Panopto

Training:

Panopto Support Documentation and videos: http://support.panopto.com/content/contact-panopto-support

Contact Faculty Center at x2186 or facultycenter@curry.edu

Problems: contact Panopto at 1-855-765-2341 or support@panopto.com

All Student inquiries should be directed to Panopto

 

Digication

Training:

Digication Knowledge Base: https://support.digication.com/forums

Contact Faculty Center at x2186 or facultycenter@curry.edu

Course Design Consultation contact Christine Sacco at x2042 or csacco@curry.edu

Problems: contact Digication at 1-888-342-3444 or support@digication.com

All Students inquiries should be directed to Digication

 

Classroom

For questions on set up of classrooms or problems with equipment contact Tech Center at x2911 or techcenter@curry.edu

 

Blackboard

Course Design Consultation and/or enrollment in the Blackboard Readiness Course contact Christine Sacco at x2042 or csacco@curry.edu

Training:

Atomic Learning, which is available under the Quick Launch section of the Portal

Guidesheets on the portal – https://my.curry.edu/web/faculty/resources-and-guidesheets

Contact Faculty Center at x2186 or facultycenter@curry.edu

Problems: contact the Tech Center at x2911 or blackboardhelp@curry.edu

All Student inquiries contact the Tech Center at x2911 or blackboardhelp@curry.edu

 

Qualtrics

Training:

Qualtrics University - http://www.qualtrics.com/university/researchsuite/

Survey Design: contact Jennifer Dunne at x2271, jdunne1213@curry.edu

Problems: contact Qualtrics at 1-800-340-9194 or through the "Support & Feedback" button in the top right hand corner of Qualtrics.com

 

Banner/CWIS

For Training, questions about, or to report a problem contact the Tech Center at x2911 or techcenter@curry.edu

 

Various Software

Tutorials for many different software programs can be found on Atomic Learning, which is available under the Quick Launch section of the Portal

 

Office Equipment

For questions about or to report a problem with a computer, printer, network access contact the Tech Center at x2911 or techcenter@curry.edu

 

SmartBoard

Training: contact the Faculty Center at x2186 or facultycenter@curry.edu

Problems in the classroom: contact Tech Center at x2911 or techcenter@curry.edu

 

Portal

My.curry.edu

Technical Problems or questions contact the Tech Center at x2911 or techcenter@curry.edu

 

Zoom

Questions about or to access one of Curry's Zoom licenses contact the Faculty Center at x2186 or facultycenter@curry.edu

Training:

Guidesheets on the portal: https://my.curry.edu/web/faculty/instructional-design-and-technology

Contact Faculty Center at x2186 or facultycenter@curry.edu

Problems: contact Zoom at support.zoom.us

All Student inquiries should be directed to Zoom

 

Library Resources

For questions on Primo, Interlibrary Loan, and other library services contact Levin Library at x2177, via text 617-300-0842, or via email, chat, or to schedule an appointment through the Libguide at http://curry.libguides.com/c.php?g=128015